• Question: How much is it to rent a Soft Serve Ice Cream Machine?

  • Answer: Our prices vary depending on the size of machine you need which is determined
    by the number of people at your party and the number of hours of your party.  Prices also
    vary if you want a Single Flavor ice cream machine or Two-Flavor and Twist ice cream
    machine. Please call and talk to one of our party machine professionals so we can help
    guide you to the machine we think will be just right for your party.

  • Question: Are the machines easy to use?

  • Answer: Yes, Very Easy! We deliver, set up, and provide a tutorial on every machine that
    is delivered. Our knowledgeable staff will ensure you are familiar and very comfortable
    using your machine before leaving. These machines are VERY expensive. If they were too
    hard to operate, we would not trust the thousands of renters that we have already rented
    to.

  • Question: Is your ice cream Kosher?

  • Answer: Yes. It is Kosher and it is also non dairy.

  • Question: How long does it take to make ice cream?

  • Answer: Depending on the size of the machine. The 220 volt machines that we have make
    product in about 10 seconds. Our 110 volt machines make in approximately 5 minutes. The
    short time is due to the machines being top of the line commercial grade.
  • Side Note: Please remember that we need time alloted to set up.

  • Question: Can I put the ice cream machine outside?

  • Answer: We do recommend putting them in the shade to help maximize efficiency. They
    definitely work better in a temperature controlled environment.

  • Question: Do I need to have someone run the machine throughout the party?

  • Answer: NO WAY! The whole idea of having this machine at your party is to give you a
    break. Whether you have 1 guest or 300 let the guests pull the handle and get their own
    ice cream out. Your guests will have FUN making their own Sundae or Cone and you get
    to ENJOY your party without having to serve all your guests desserts.
  • Note: We recommend serving ice cream with special treats. We have fully stocked
    condiment centers to supplement any occasion. We can also make hot waffle cones on
    site.

  • Question: How long will the ice cream last before I have to make another batch?

  • Answer: There are no real batches, as long as you keep the reservoir (hopper) on the top
    of the machine filled with mix the machine will constantly make ice cream without
    stopping. Depending on your size party you might have to fill the machine once or twice
    after the initial startup.

  • Question: How will I know when to fill the machine?

  • Answer: The machine has a mix low light that will come on and remind you to fill it.

  • Question: What if I don’t have a plug near the machine? Can I use one of my extension
    cords?

  • Answer: NO, you CANNOT use one of your extension cords but you can use one of ours.
    We can loan you AT NO CHARGE, (within 200 ft) the proper extension cords for the
    machine. We only want you to use our heavy-duty extension cords because most people
    will have too thin of extension cords at their house which could damage the machine.

  • Question: What kind of outlet do I need?

  • Answer: OK, now this is important. If you rent a 115-volt machine you need a 20-amp
    outlet. It will plug into any of your outlets at your house BUT you have to make sure the
    Ice Cream Machine is only plugged into one of your 20 amp outlets.  Most houses have
    about 40 % 20 amp outlets and about 60% 15 amp outlets. These machines pull about 18
    amps and HAVE to be on a DEDICATED 20 amp. outlet.

  • Question: What is a dedicated 115V, 20-amp circuit?

  • Answer: The electricity in your house runs through circuits identified in your breaker box.
    Each circuit is usually listed by name. For example, you might have a circuit that serves
    your kitchen, another for the master bedroom and bath, another for the patio. The Ice
    Cream Machine must be the ONLY thing drawing electricity off the 20 amp. circuit.  If you
    plug our machine into a 20 amp. patio outlet and then run a warmer or ANY other
    electrical device, the electricity will get divided between the various appliances and will
    probably trip your circuit breaker.  

  • Question: I don’t understand electricity that well, what do I do?

  • Answer: If you do not know how to determine whether or not you have the proper voltage
    needed, please call us and we will help you. It’s really VERY EASY to determine which
    plug will work best at your house, if not properly labeled on the circuit panel. All you need
    is two people, 10 - 15 minutes and a radio. You need to figure out which outlet you can
    use at least a few days BEFORE your party. Make sure your house has the necessary
    electrical requirements needed but it might take a little time to find the outlet that will be
    adequate for the Ice Cream Machine. Please call us if you have any questions regarding
    any electrical concerns.

  • Question: Do I have to clean the machine?

  • Answer: To ensure costs are kept low, we ask all of our renters to please help us keep
    the machines clean. All the renter needs to do is run cold fresh water through the
    machine at the end of the party until the water coming out of the spigot is clear, and wipe
    the machine down with a damp cloth (only). The set-up/delivery crew will instruct you if
    anything else is necessary. The machine should be returned as clean as possible without
    taking it apart. Please no sticky mess! When we get the machine back we will take it apart,
    thoroughly clean and sanitize it before it goes out again.
Ice Cream Machine Questions & Answers